Mike Nicoletti was a life saver. We own a 2016 Jeep Cherokee that was bought because it was dinghy towable behind our motor home. All was good until on day it began to shimmy causing the motor home to do the same it was not fun and required us to come to a complete stop to resolve the issue. I went to many Jeep dealers in our travels and none had a solution for our problem. Traveling 60 mph to Aurora IL to visit family the shimmying occurred several times not a safe situation we were ready to get rid of the car I gave Jeep one last chance to remedy the problem. The car is out of warranty by now I luckily got to speak with Mike Nicolleti he looked up the issue found the solution and gave me the customer care number I called they opened a claim and agreed to install a simple fix at no cost to us. Thanks Mike you may have saved our lives! Sharon Navratil
Mostly positive experiences here, they've taken care of multiple warranty items and provided loaners when needed. The service area is usually really busy but that's somewhat expected.Clean facility, much better service than the CJDR dealer in St. Charles.
My transmission went out with no warning on a Friday night on my way home from work. I ended up having it towed to River Front Chrysler Dodge Jeep in North Aurora on a Saturday. First thing Monday, Mike from the service department reached out to me to go over the details of my repair. Thankfully everything was still under warranty. My experience with Riverfront was amazing from start to finish. They kept me informed throughout the entire process, patiently answered all of my questions, and most of all my van is running beautifully. They were aware that I was paying out of pocket for a rental car. I was so excited and grateful when I got the call Tuesday afternoon that my transmission had been replaced and that my van was ready to pick up! I was initially told my repairs might take to the end of the week. Their prompt attention to my vehicle saved me a few days rental charges. As a single parent, this was an enormous blessing to me! I would highly recommend going to Riverfront North Aurora for quality repairs and excellent service. The office staff was always friendly when I called too. Out of five stars, I would give Riverfront North Aurora six 🙂
I wish the wait time had been communicated a bit more clearly and/or accurately to me, and I wish the chairs were a bit more comfortable, but the staff is friendly, courteous and professional. I appreciate that they asked where my wheel lock key was rather than rifling through my car to look for it.
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